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Need help with Martha Pullen's Creative Monogram

 
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Need help with Martha Pullen's Creative Monogram - 5/4/2017 9:16:20 PM   
JR


Posts: 885
Joined: 2/1/2011
Status: offline
I had a computer crash on my Windows 10 and lost all my sewing programs. I am trying to find out how to receive a new
code to re-activate Creative Monogram?? Makes me sick to think that might be $300.00 down the drain. Any help will be greatly appreciated??
JR
PS:
The crash came from Microsoft trying to update my computer and it froze up. Windows had to be re-installed plus all my sewing programs.
Post #: 1
RE: Need help with Martha Pullen's Creative Monogram - 5/4/2017 9:44:04 PM   
mizzlilly


Posts: 1570
Joined: 11/12/2014
Status: offline
Yikes...I can't remember the procedure at all when I got mine. Any chance it came with the CD? Or that you wrote it down and can just reuse the same code again? Or try calling them...MP company is a shadow of its former self, but they are still in business and should be able to help you. But of course that will no doubt have to wait until tomorrow at the earliest. Hope you get it reinstalled again. Computer woes 😡

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RE: Need help with Martha Pullen's Creative Monogram - 5/4/2017 10:09:10 PM   
JR


Posts: 885
Joined: 2/1/2011
Status: offline
I got the program re-installed but I need another code to make it work. The program was written by a software company in Canada. I will start with the company that bought out MP.


JR


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Post #: 3
RE: Need help with Martha Pullen's Creative Monogram - 5/5/2017 12:32:20 AM   
msteur

 

Posts: 1633
Joined: 6/9/2011
Status: offline
You can send her a email....she will give you a new code.............

(in reply to JR)
Post #: 4
RE: Need help with Martha Pullen's Creative Monogram - 5/5/2017 8:03:48 AM   
KarenVA


Posts: 2627
Joined: 2/1/2011
Status: online
Maybe these will help. I know Natalie has been very helpful in the past.

Online Store Orders/IEC
marthapullenservice@fwmedia.com
or please call 1-855-864-2601

Website/Newsletter
Natalie.Nettles@fwcommunity.com

In-Person Licensing Events
licensing@marthapullen.com

Online Licensing Events
marthapullenservice@fwmedia.com
or please call 1-855-864-2601

Wholesale Orders
marthapullenservice@fwmedia.com


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RE: Need help with Martha Pullen's Creative Monogram - 5/6/2017 12:36:30 PM   
Penny Hal

 

Posts: 3359
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From: Southern California
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Thanks for a reminder to do a total backup of my computer!

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Penny

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RE: Need help with Martha Pullen's Creative Monogram - 5/6/2017 2:12:59 PM   
caaguirre

 

Posts: 3569
Joined: 2/2/2011
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Indulge me to again recommend an offline service for backup. I've used Carbonite in the past and now use IDrive but both are about $5 a month which is a small price for me to pay for peace of mind when it comes to my valuable embroidery designs. Either service usually has some discount promotion so it can be even cheaper to buy.

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Happy Sewing, Carol

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Post #: 7
RE: Need help with Martha Pullen's Creative Monogram - 5/6/2017 4:06:12 PM   
JR


Posts: 885
Joined: 2/1/2011
Status: offline
My computer had to re-stored and I lost all the passwords, bookmarks and etc. I do have a backup on seagate but I still need a password to make it work. (tried)
It has been a pain in the butt. Second time microsoft has totally screwed up one of my computers. Son-in-law tells me buy a Apple. Thanks for the help. F&W asked for my password
so we will see what happens!!

Thanks everyone!!
JR

(in reply to caaguirre)
Post #: 8
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