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problems

 
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problems - 1/4/2018 7:06:48 AM   
Joanne

 

Posts: 289
Joined: 2/2/2011
From: Massachusetts
Status: offline
I just checked and my subscription to the 2018 IEC was not renewed automatically. I logged into the IEC page and sent an email to the link they supplied under "Contact us". It came back as undeliverable because there was no such address. Any suggestions?

Joanne
Post #: 1
RE: problems - 1/4/2018 7:28:36 AM   
kmroy

 

Posts: 306
Joined: 2/1/2011
Status: offline
Try contacting Natalie Nettles

natalie.nettles@fwmedia.com

Kathy

(in reply to Joanne)
Post #: 2
RE: problems - 2/3/2018 12:06:16 PM   
Chris Lyon

 

Posts: 1120
Joined: 2/1/2011
Status: offline
Went to pay and review my credit card statement. I was double charged. I called the number listed, waited on hold about 5 minutes, and finally left a message. I did get an email response asking for more information. I will update on progress, but I would suggest we all check our credit card statements. I may not be the only one.

(in reply to kmroy)
Post #: 3
RE: problems - 2/27/2018 11:46:37 AM   
Chris Lyon

 

Posts: 1120
Joined: 2/1/2011
Status: offline
I checked my latest statement and the overcharge has been refunded.

(in reply to Chris Lyon)
Post #: 4
RE: problems - 2/28/2018 6:26:32 AM   
Joanne

 

Posts: 289
Joined: 2/2/2011
From: Massachusetts
Status: offline
I decided to go along with the renewal lapse. I really don't need more alphabets and I haven't been doing that much embroidery lately. If they can't remember me and I've been a member since the beginning, well, they made my decision for me.

(in reply to Chris Lyon)
Post #: 5
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